Accessibility Policy
NPCC is committed to improving accessibility for persons with disabilities to afford equal
opportunities and provision of integrated programs and services where possible, in a manner
that respects dignity and independence.
Purpose
This policy is intended to address the requirements of the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and related Customer Service Standard introduced under the
legislation, ensuring that persons with disabilities are provided equal opportunities and
standards of services. The established procedures shall ensure compliance by recognizing the
use of assistive devices, support persons, service animals and other accessible means.
Procedure—Assistive Devices, Service Animals, Support Persons, Training, Feedback
NPCC will accommodate persons that require the use of assistive devices, a service animal
and/or a support person to access goods and services in accordance with applicable legislation,
policies and procedures.
Training
NPCC will provide training to all employees and volunteers who interact with the public. Training
shall be proportional to the level of public contact and shall include:
The purpose of the Accessibility for Ontarians with Disabilities Act, 2005, and the
requirements of the Customer Service Standard, Ontario Regulation 429/07
How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use an assistive device, require
assistance, or have a support person.
Training will be provided on an as-needed basis and in a timely manner to ensure compliance
with legislation.
Assistive Devices
NPCC will accommodate the use of assistive devices by individuals when accessing services,
unless otherwise prohibited due to health and safety or privacy issues.
NPCC is willing to consider implementation of accessibility technologies after considering an
individual's needs, cost and timing. Contact connect@northpark.ca with questions or
suggestions.
Service Animals
NPCC will accommodate the accompaniment of service animals in areas that are open to the
public, unless prohibited by law.
Support Persons
NPCC will accommodate the need for a support person to support and assist an individual with
a disability when accessing services.
Service Distribution Notification
NPCC will provide notice of any anticipated disruption of service. In the event of an unexpected
disruption, notice shall be provided by such method as is reasonable under the circumstance.
Feedback
Feedback about this policy or procedure should be emailed to connect@northpark.ca and will
be reviewed with a response by the appropriate member of the team. We would be happy to
arrange for accessible formats and communication supports on request.